​​​1. Order Processing Time

• All orders are processed within 1-3 business days after payment is confirmed.

• Orders placed on weekends or holidays will begin processing on the next business day.

• For custom or pre-order items, processing times may vary.

2. Shipping Methods and Delivery Times

We offer multiple shipping options to meet your needs:

• Standard Shipping: Estimated delivery in 5-7 business days.

• Express Shipping: Estimated delivery in 2-3 business days.

• International Shipping: Estimated delivery in 7-14 business days, depending on the destination.

Delivery times are estimates and may vary due to factors such as weather, customs delays, or carrier issues.

3. Shipping Costs

• Shipping fees are calculated based on your location, shipping method, and the weight of your order.

• International shipping costs do not include customs duties or taxes, which are the responsibility of the customer.

4. Delivery Information

• You will receive a confirmation email with tracking information once your order has shipped.

• Use the provided tracking number to check the status of your shipment on the carrier’s website or through our order tracking page.

• Ensure your delivery address is correct at checkout, as we are not responsible for packages shipped to incorrect addresses provided by the customer.

5. International Shipping

• Delivery times for international orders vary based on the destination and local postal services.

• Customers are responsible for any customs fees, taxes, or duties that may be incurred.

• Delays due to customs clearance are beyond our control.

6. Lost, Delayed, or Damaged Packages

• If your package is delayed, lost, or arrives damaged, contact us at within 7 days of the delivery date.

• For damaged items, include photos of the package and product to help us resolve the issue quickly.

7. Order Modifications and Cancellations

• Changes to your order, including address updates, can only be made before the order is processed.

• Once an order has shipped, we cannot modify or cancel it.

8. Contact Us

For any questions or assistance with shipping and delivery, please contact us at:
Email: metawolfgaming19@gmail.com
 

Thank you for choosing Metawolf Gaming! We’re here to ensure your shopping experience is seamless and enjoyable.

 

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