1. Eligibility for Refunds

• Refund requests must be made within 15 days of purchase.

• To be eligible for a refund, the item must be:

  • Unused and in its original condition.

  • Returned in the original packaging, including all tags and accessories.

• Digital products, downloadable content, and gift cards are non-refundable.

2. How to Request a Refund

• To request a refund, please contact us at metawolfgaming19@gmail.com with the following:

  • Proof of purchase (order number, receipt).

  • Description of the issue or reason for the return.

3. Refund Process

• Approved refunds will be processed within 10 business days of receiving the returned item.

• Refunds will be issued to the original payment method used at the time of purchase.

• Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

4. Non-Refundable Items

• Sale items, clearance products, or custom orders are not eligible for refunds.

• Items damaged due to misuse or negligence are not eligible for return or refund.

5. Exchanges

• If you receive a defective or damaged product, we will exchange it for the same item free of charge. Contact us to initiate an exchange within 15 days of receipt.

6. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

If you have any questions or need further assistance, feel free to reach out to us at metawolfgaming19@gmail.com

This policy is subject to change without prior notice.